How Our Delivery Process Works:
- After your payment is authorised and verified, orders take 1-3 business days to process before shipping. Orders placed on weekends or public holidays will be processed on the next working day.
- We ship worldwide directly from our fulfilment centres and other partner warehouses. Typical delivery time is 8-14 business days from the date of processing, depending on your location and carrier conditions. Please note that delivery estimates are approximate and exclude weekends, public holidays, or delays caused by customs or logistics disruptions.
- Once your order ships, you will receive a confirmation email containing your tracking number. Tracking updates may take up to 48 hours to appear in the carrier’s system.
Customs, Duties, and Taxes
International orders may be subject to customs duties, VAT, or import fees determined by your country’s authorities. These charges are not included in your order total and are the customer’s responsibility. Everyday Athlete is not responsible for delays or additional costs caused by customs processing.
Delivered but Not Received
If your tracking information states that your package was delivered but you have not received it, please contact us within 7 days of the delivery date. We recommend checking with neighbours, your local post office, or building management first. Once a package is marked as “delivered” to the address provided at checkout, Everyday Athlete is not responsible for replacement or refunds in cases of non-receipt.
Lost or Delayed Orders
If your order does not arrive within 20 business days after shipment, please email us at everydayathleteinfo@gmail.com so we can investigate with the carrier. If the carrier confirms that the package was lost in transit we will issue a replacement or refund.